ba989 Terms and Conditions

1. General Provisions and Acceptance

By accessing or using the ba989 platform you confirm that you have fully read, understood and accepted these terms and conditions. If you do not agree with any part of these terms, you are requested to stop using this platform immediately.

These terms and conditions form a legal agreement between ba989 and all registered users of the platform. This document must be read together with ba989's Privacy Policy and Responsible Gaming Guidelines.

ba989 reserves the right to amend these terms at any time without notice. Revised terms take effect as soon as they are published on the website. Continued use of the platform means you have accepted the updated terms.

2. Account Registration and Eligibility

2.1 Age Eligibility

To register on the ba989 platform and take part in gaming activities you must be at least 21 years old. This platform is strictly prohibited for minors.

2.2 Registration Requirements

At the time of registration you must meet the following conditions:

• Each person may open only one account — multiple accounts are strictly prohibited.
• All information provided during registration must be truthful, accurate and complete.
• You must register in your own name and for yourself — registration on behalf of a third party is not permitted.
• A valid email address and a Bangladeshi mobile number must be provided.
• Documents may be required for identity verification (KYC).

2.3 Identity Verification (KYC)

ba989 may request identity verification from a user at any time. A National ID (NID), passport or other government-issued identification may be required. Withdrawals may be put on hold until verification is complete.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members at ba989 receive a 200% bonus on their first deposit up to a maximum of ৳8,000. By claiming this bonus you agree to the following conditions:

• The wagering requirement for the bonus is 15 times (15x) — meaning you may withdraw only after wagering an amount equal to 15 times the bonus.
• The welcome bonus applies once per user only.
• If the wagering requirement is not met before the bonus expires, the bonus will be forfeited.
• Bonus funds cannot be withdrawn directly — they may only be used for gaming activity.

5.2 Other Promotions

From time to time ba989 runs special promotions, cashback offers and tournaments. Each promotion has its own rules and conditions which are published at the time of the announcement. ba989 reserves the right to change or cancel any promotional offer at any time.

5.3 VIP Program

ba989's VIP program has 5 tiers: Bronze, Silver, Gold, Platinum and Diamond. A weekly cashback benefit applies at each tier — from Bronze through to Diamond the weekly cashback rates are 0.3%, 0.6%, 0.9%, 1.2% and up to 1.5% respectively.

Decisions regarding VIP tier upgrades are made at ba989's sole discretion and are determined based on your overall activity on the platform.

6. Gaming Rules

All games available on ba989 are operated using independent Random Number Generator (RNG) technology, which ensures fair play. Please keep the following points in mind before taking part in gaming activity:

• Gaming outcomes are entirely random — there is no guarantee of winning.
• Each game has its own rules — read the game rules carefully before playing.
• In the event of a technical error, ba989 reserves the right to review the affected bets and make a decision.
• If the result of a bet is uncertain due to a loss of internet connection, it will be determined by the server logs.
• Once a bet is confirmed it cannot be cancelled.

9. Responsible Gaming

ba989 gives the highest priority to responsible gaming. We believe that gaming is a form of entertainment — not a solution to financial problems.

• Do not bet beyond your means.
• Avoid the urge to place more bets in an attempt to recover lost money.
• Use deposit limits, betting limits or the self-exclusion feature if needed.
• Seek professional help if signs of problem gambling appear.

Visit our Responsible Gaming page for detailed information and support on responsible gaming.

10. Privacy and Data Protection

ba989 takes the protection of your personal information very seriously. We use SSL encryption and modern data security technology. Please read our Privacy Policy for complete information on how your data is collected, used and kept secure.

By using the ba989 platform you are accepting our privacy policy. Your information is never sold to third parties, though limited data may be shared with partners necessary for providing the service.

11. Dispute Resolution

11.1 How to Submit a Complaint

In the event of any dispute or complaint, please contact our customer support team first. The support team is available 24/7 and ready to respond in Bengali.

• Instant support is available via live chat.
• Detailed complaints can be sent by email to: [email protected]
• When submitting a complaint, include your account details, transaction information and a full description of the issue.

11.2 Resolution Process

ba989 reviews and decides on each complaint with fairness and transparency. Complex disputes may require additional time to complete a full investigation. ba989's decision will be considered final.