ba989 Privacy Policy — Your Information Is Protected

This Privacy Policy ("Policy") applies to users ("you", "your") of the ba989 online gaming platform operated by ba989 ("we", "us", or "platform"). This Policy describes how we collect, use, store, and protect your personal information when you use our website and related services. By using our services, you are considered to have given your consent to the terms described in this Privacy Policy.

1 Types of Information Collected

ba989 collects various types of information from you, which are mainly divided into three categories:

1.1 Information You Provide Directly

When you register on our platform, create an account, or contact us, you voluntarily provide the following information:

• Full name and username
• Date of birth (for age verification)
• Email address
• Mobile number
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Documents provided for identity verification (such as a national identity card)
• Content of communications with our support team

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date and time of access to our site
• Pages visited and click patterns
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may receive information from the following sources:

• Payment processors (such as transaction confirmations from bKash, Nagad, Rocket, or banks)
• Identity verification service providers
• Fraud prevention services

2 Purposes for Using Your Information

ba989 uses your information for specific, legitimate, and transparent purposes. We use your information for the following reasons:

2.1 Account Management and Service Delivery

• Creating and verifying your account
• Confirming age and identity
• Processing deposit and withdrawal transactions
• Maintaining and improving gaming services
• Storing your account balance and history

2.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring player protection under responsible gaming policies
• Complying with applicable laws and regulations
• Ensuring system security

2.3 Communication and Support

• Resolving your requests and complaints
• Sending important notifications related to transactions
• Informing you about platform updates and changes
• Providing 24/7 live chat support

2.4 Service Improvement

• Analyzing and improving platform performance
• Refining the user experience
• Assisting in the development of new services and features

3 Cookies Policy

ba989 uses cookies and similar technologies to improve your browsing experience and to operate the platform correctly. Cookies are small text files stored on your device.

3.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the site; without these, the site will not work properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help us understand how our platform is being used.
• Security Cookies: Help detect and prevent fraud.

4 Data Storage and Protection

Protecting your information is our highest priority. ba989 uses industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure.

4.1 Technical Security Measures

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology
• Sensitive information is stored in encrypted form
• Regular security audits and assessments are conducted
• Firewall and intrusion detection systems are active
• Two-Factor Authentication is available

4.2 Organizational Security Measures

• Only authorized staff can access your information
• All staff are required to sign confidentiality agreements
• Regular staff training and awareness programs are conducted
• Data access logs are maintained and monitored

4.3 Data Retention Period

We retain your information for as long as necessary:

• All information is retained while your account remains active
• After account closure, information required to meet legal obligations is kept for the designated period
• Transaction records are retained in accordance with legal requirements
• If marketing consent is withdrawn, your information is no longer used for that purpose

5 Disclosure and Sharing of Information

ba989 does not sell your personal information to third parties. However, information may be shared in the following circumstances:

5.1 Service Provider Partners

To operate our services, we work with certain trusted third parties, such as:

• Payment processors (bKash, Nagad, Rocket, Upay, etc.) — to complete transactions
• Identity verification services — to confirm age and identity
• Technology service providers — for platform operations
• Fraud prevention services — to ensure security

All such partners will only receive the information necessary to provide their services and are obligated to comply with our privacy standards.

5.2 Legal Obligations

In the following cases we may be legally required to disclose information:

• To comply with court orders or legal processes
• To fulfill legitimate requests from government authorities
• To assist in investigations of fraud or money laundering
• To protect the rights and safety of ba989 or others

6 Your Rights and Choices

As a user of ba989, you have the following rights over your own information:

6.1 Right to Access Your Information

You can find out at any time what information we hold about you. To do so, please contact our support team.

6.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you have the right to request a correction. This can be done through your account settings or by contacting our support team.

6.3 Right to Delete Your Information

In certain circumstances you may request that your personal information be deleted. However, this may not apply if we are required to retain that information due to legal obligations.

6.4 Opt Out of Marketing Communications

You can remove yourself from promotional communications at any time. To do so, contact our support team via live chat or by email.

6.5 Right to Submit a Complaint

If you feel that we have not handled your information properly, please contact us directly. We will take your complaint seriously and resolve it as quickly as possible.

7 Security of Payment Information

The security of your payment information when making financial transactions at ba989 is our special priority. We process deposits of a minimum of ৳500 and withdrawals of a minimum of ৳1,000 through bKash, Nagad, Rocket, and Upay.

• All payment information is transmitted securely via SSL encryption
• We never store your mobile banking PIN or password
• Suspicious transactions are monitored automatically
• If an unusual transaction is detected, we contact you to protect your account
• Only the necessary information is shared with payment providers

8 Responsible Gaming and Data Protection

To ensure responsible gaming, ba989 monitors players' gaming behavior. This information is used solely for your protection, not for advertising. Using your gaming history, we can:

• Identify unusual gaming patterns that may indicate a problem
• Act on requests for self-exclusion or limit-setting
• Provide responsible gaming support

For more information, visit our Responsible Gaming page.

9 Third-Party Links and Services

Our platform may include services from game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.). These third-party services have their own privacy policies, and we are not responsible for their data collection or usage practices. We recommend that you review their privacy policies.

10 Privacy of Minors

ba989 operates for those aged 21 and above only. We do not knowingly collect information from any person under the age of 21. If we become aware that a minor's information exists in our systems, we will immediately delete that information and close the associated account.

If you believe that a minor has created an account on our platform, please notify our support team immediately.

11 Policy Changes and Updates

ba989 reserves the right to change or update this privacy policy from time to time. If changes are made, we will:

• Update the revision date on this page
• Notify you by email or through the platform for significant changes
• Your continued use of our services after any changes will be considered as your agreement to the new policy

We recommend that you visit this page regularly so that you are always informed about our latest privacy policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team generally aims to respond to your request within business days. We respect your privacy and are committed to protecting your rights.